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Return Policy

30 Day No Risk Returns

We want you to love the gear you buy. And if you don’t? Return it within 30 days. If no receipt, we reserve the right to issue store credit. PLEASE NOTE: All reduced, clearance and sale items are final. We cannot accept returns or make exchanges on clearance or special order items.

Go ahead. Take test out your new pair of shoes (on clean floors please). How do they feel? Not a good fit? Let’s talk about it!

My return item is …

  1. New/Unworn: Return new, unworn items with tags attached for a FULL refund.
  2. Used/Worn: At the discretion of the associate, you may be able to return slightly used or worn items for an exchange or store credit at the current selling price.

In person:
Arches Footwear
10 W. Nifong Blvd., Suite 113
Columbia, MO 65203

By mail: You will enjoy free return shipping in the continental U.S. If you are not located inside the continental U.S., additional shipping fees will apply. If you are ready to return an item, contact a customer relations team member via email info@archesfootwear.com or at 573-442-0711 (M – F 10AM – 5PM CT). We are happy to walk you through the return process.

PLEASE NOTE: An excessive number of used returns within a 12 month period may limit your eligibility.

Shipping Your Return

To receive your free return shipping label, contact our customer relations team via email info@archesfootwear.com or at 573-442-0711 (M – F 10AM – 5PM CT). Please affix the shipping label clearly on the outside of the return package to ensure delivery.

Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed.

Return Packaging

Please do not use the return item’s shoe box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.


Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.